{"product_id":"a-diamond-in-the-rough","title":"A diamond in the rough","description":"\u003cp\u003e\u003cstrong\u003eRadiate optimism, positivity and energy. \u003cbr\u003eBe loyal to your customers (\u0026amp; they will be loyal to you). \u003cbr\u003eNever forget to ask what you can do for your customer.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWhile many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued.\u003c\/p\u003e \u003cp\u003eWithin these organisations, everyone is fully aware of their responsibilities to customers. As a result of this awareness, these businesses work hard at optimising their customer-centricity. To polish their ‘rough diamond’ into a beautiful, shiny jewel. In more than 100 tips, \u003cem\u003eA Diamond in the Rough\u003c\/em\u003e shows you how to build a customer-focused company culture.\u003c\/p\u003e","brand":"Boekie.nl","offers":[{"title":"Default Title","offer_id":56102333022473,"sku":null,"price":37.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0948\/3685\/0953\/files\/A-diamond-in-the-rough-boek-cover-9789401495462.jpg?v=1781684507","url":"https:\/\/boekie.nl\/products\/a-diamond-in-the-rough","provider":"Boekie.nl","version":"1.0","type":"link"}